Regional Director of Operations
Melissa joined the Legacy team in 2015 as the resident care director at a Legacy facility, Legacy Village at Park Regency. She was later promoted to be the executive director of Legacy Village at Park Regency.
In 2016, Melissa joined the corporate support team as the quality assurance coordinator, where she initiated monthly calls for all facilities to review quality indicators for each department.
“These quality indicators assist us in tracking trends for Root Cause Analysis and to assist in process improvement. The ultimate goal is to provide our residents with the highest quality of service from each of our departments,” Melissa said.
In her new role as the director of clinical support, she will continue to hold the monthly QA calls, and will also travel to each Legacy facility to help better support and train the team members.
Melissa received her associate of science degree in nursing in 2010 and her associates in applied science in microcomputers in 2006.
Photo: Carrie Workman Photography